1. Which is the correct password to use for roaming?
2. Why is the phone number listed in the phonebook not working?
3. What if I need roaming assistance?
4. Why is my Internet access sometimes a bit slow?
1. Why does my connection speed to the Internet occasionally slows down when I am accessing an overseas website?
2. How can the speed of the Internet be improved?
1. What are the benefits of Usage Alert?
2. Do I need to pay or subscribe to Usage Alert notification service?
3. How do I enable the Usage Alert notification service?
4. The "Enable Usage Alert" checkbox is checked, what does this indicate?
5. Do I need to set my usage alert hours every month if it is the same?
6. Can I set my usage alert to notify me at different usage hours for that month?
7. Can I set the Usage Alert hours as, for example: 10.5 hours?
 
 
  1. Which is the correct password to use for roaming?
Please use your present email password as your roaming password when you log in.
 
 
  2. Why is the phone number listed in the phonebook not working?
There are a few possible reasons for this.

a) Occasionally, the local ISP may change or delete the phone number. Always update your phonebook before your next trip.

b) You may encounter difficulties dialing in if several users are trying to log in at the same time. Try dialing another available number or the next nearest city number, or wait a few minutes before trying again.

c) If you can connect successfully to another number, it may also be due to the initial access number or site being temporarily unavailable.

d) If you are unable to connect to the other access numbers, this may indicate that your modem is not well connected to the phone line or that you have a modem compatibility problem. Consult technical support or your modem manufacturer.

e) Many hotels require that you to dial a number to get an outside line. Make sure that you are dialing the required prefixes and local dial code for the region.

 
 
  3. What if I need roaming assistance?
If you are overseas and encounter roaming difficulties, please call the helpline of the local ISP in the country you are in for further assistance. The local ISP help line number is available in the dialer phonebook.

You can Contact Us via email to adslhelp@magix.com.sg or technical helpdesk 1800-777 2900 for technical assistance to set up your roaming service e.g. dialer. We strongly recommend that you familiarize yourself with the user guide of the respective dialer (GRIC or iPass) you have chosen by visiting our Global Roaming page. It contains useful information on the system requirements and settings as well as how to get connected.

 
 
  4. Why is my Internet access sometimes a bit slow?
It may be due to one of the following:

a) A noisy telephone line often causes slow transmission speed. This is often the case in hotels. This can cause modems to work at a slower baud rate than their top speed because the modem has to correct for data errors. Most access numbers support connections of at least 28.8kbps but can be hindered by the telecommunications network in the specific country.

b) Proxy servers are used by many ISPs to speed up Internet access as they operate like a huge memory of web pages so that popular sites are served from a local source instead of using overseas bandwidth. If the proxy server is set in your browser, disable it until you are accessing your account again from your home ISP.

 
 
 
  1. Why does my connection speed to the Internet occasionally slows down when I am accessing an overseas website?
Magix provides fast access speed to the Internet. But access speed is just one of many factors which affect the throughput speed experienced by the Internet user. Other factors are :

i. Web server speed. A user would receive data from the Internet only as fast as the web server can send them out. Typically, web servers are optimized to enable more simultaneous user sessions rather than faster throughput speeds because people are more forgiving toward slower speed than to be locked-out due to too many users.

ii. Speed of the link connecting the web server to the Internet. Due to the high cost of international bandwidth, most servers are connected to the Internet through links that are no faster than 2Mbps or even 64kbps.

iii. Nature of Internet traffic, which is not deterministic. ie sometimes there are blockages on the Internet which is beyond the control of an ISP.

iv. Speed of Singapore's link to the Internet. Heavy traffic especially during peak hours can sometimes cause congestion to overseas sites. However, web sites that are hosted on servers connected directly to the Singapore ONE network will experience the maximum throughput speeds.

 
 
  2. How can the speed of the Internet be improved?
The Internet infrastructure is constantly being upgraded to handle the rapidly increasing use of the Internet. Many servers operate at 56kbps. In addition, the Internet backbone has grown in an unplanned fashion and a connection may see 20 or more routers. All these create a significant delay in overall throughput speed.

A great deal of work is underway to improve the Internet experience by:

i. increasing server access speeds
ii. improving backbone and NAP (Network Access Point) bandwidth
iii. increasing router speed
iv. introducing ATM into the backbone for much lower latency
v. implementing proxy or cache servers for frequently visited web pages to create local access, at least for these pages
 
 
 
  1. What are the benefits of Usage Alert?
Usage Alert is a service designed to help you monitor your monthly usage time. You may specify a preferred usage level, for example 30 hours per month. When your actual usage hours for that month have exceeded the specified preferred usage hours, you will be notified via e-mail on the following day.
 
 
  2. Do I need to pay or subscribe to Usage Alert notification service?
No, it is offered to all users free of charge.
 
 
  3. How do I enable the Usage Alert notification service?
Simply log in to the BillCheck page, select 'Usage Alert' option and confirm on the 'Enable Usage Alert' checkbox.
 
 
  4. If the "Enable Usage Alert" checkbox is checked, what does this indicate?
This means that Usage Alert is enabled and you will be notified when you hit the usage limit you have set in 'Usage Alert Hours'.
 
 
  5. Do I need to set my usage alert hours every month if it is the same?
No, the same settings will remain until the next time you change them again
 
 
  6. Can I set my usage alert to notify me at different usage hours for that month?
Yes. You can specify the number of hours you want. After you receive a notification, you can go back to the Usage Alert activation page to change the usage limit again.
 
 
  7. Can I set the Usage Alert hours as, for example: 10.5 hours?
No, as Usage Alert works in hour-blocks.