SuperSurf / ValueSurf Plan : I am not able to connect to Magix

Macintosh

Vendor : Apple
Interface : Built-in Ethernet

• Wire / Hardware Connection

Please ensure that the wire and hardware is connected similar to the diagram as shown below

Microfilter * remember to connect the microfilter to the correct direction

POT Splitter * remember to connect the POT Splitter to the correct direction
 

• Check Modem LEDs Status

Ensure that the DSL Modem is connected properly to power supply and turn on.
 
• no LEDs light , suspect DSL Modem or Power Adapter is faulty

Action : call the vendor for replacement
 
• Blinking / Permanent Red , suspect the ADSL line is down

call Technical Support Hotline

 
• Driver / Network Configuration
• Check Magix Access Client 9 Configuration
• Re-installation of Magix Access Client
• Download Client in SIT format | Client in HQX format
• Remove Client Settings / Client
• Install Mac Client
• Setup Client - 1st time
• Configure Client