While it is difficult to access online help when you cannot establish a connection to Magix , we recommend that you use a dial-up modem connection instead.
How to use this Problem Solving Guide. Please follow these few simple steps :
Select the problem encountered from the list below.
Verify the type of user plan you have subscribed to. ( e.g. Premium Plan or SuperSurf or ValueSurf Plan. Please refer to your Magix service letter. )
Select the type of Magix hardware you are using.
If unsure , there are step by step instructions to help you to do so.
Follow closely the suggested solution and hopefully you will get your answers quickly and easily.
If you are still unsuccessful in solving the problem , please contact us at 1800-7772900 from 8.00am - 12.00am midnight daily, including public holidays or email us at adslhelp@magix.com.sg .
I am not able to connect to Magix
There are many factors that can cause the connection down.
Premium Plan
Magix fastest access plan with Video On Demand service and high speed to Singapore One website.
SuperSurf and ValueSurf Plan ( 512k / 256k )
For products like Ethernet Card , Macintosh with built-in Ethernet , USB Modem , Aztech ATM Card.
I cannot surf the Internet
You cannot see anything in the browser like Microsoft Internet Explorer and Netscape.
