Magix Premium Plan

Inability to activate Magix service

Please note that an additional charge of $40 plus GST may be levied if we are unable to activate your Magix service under these circumstances:

  • Your PC configuration does not meet minimum requirements as outlined
  • You were not at home during the agreed-upon date and time for activation. Please contact us if you need to change your installation application.

Service maintenance charges

Following is a schedule of service maintenance charge if, after your first month's subscription, you require replacement of a faulty Magix hardware/modem, reconfiguration of Magix software, or restoration of any related software issued by SingTel:

  • $90 for appointments on Mondays to Saturdays during office hours (9am-6pm Monday to Friday, and 9am-1pm Saturday).
  • $120 for weekday appointments after office hours.
  • $150 for appointments on Saturdays after office hours.(this charge is subject on change)

Relocating your Magix terminal

If you wish to relocate your Magix terminal after your first month's subscription, the charges are as follows. These charges do not include GST or rewiring costs

  • $60 for appointments on Mondays to Saturdays during office hours(9am-6pm Monday t Friday, and 9am-1pm Saturday).
  • $80 for weekday appointments after office hours.
  • $100 for appointments on Saturdays after office hours.(this charge is subject to charge)

Changing your Magix subscription planl

If you wish to change your Magix subscription plan, an administration fee of $10 plus GST shall be charged in addition to the monthly subscription for the new plan.

Telephone Line charges (Optional) Quarterly subscription:

  • $25 for every 3 months(residential)
  • $37.50 for every 3 months(business)
- applicable only if a new telephone line is installed
  • $50 wiring plus 1 socket (residential lines)
  • $70 wiring plus 1 socket (business lines - up to 50m and $10/m thereafter)
- application for the following:

1. if new telephone line is installed

2. if existing telephone line needs to be relocated

3. if an additional phone socket (telephone extension) needs to be provided.

$30 turn-on free

-applicable only if a new telephone line is installed

For new Magix customers & removal cases for existing Magix customers:

Port splitter connection

1. $60 for appointments on Mondays to Saturdays during office hours (i.e. 9am tp 6pm for Monday to Friday and 9am to 1pm for Saturday)

2. $80 for weekday appointments after office hours

3. $100 for appointments on Saturdays after office hours (i.e. 1pm to 6pm)