| Q
|
I am having difficulty connecting
to the number I have selected. |
| A |
Should you encounter problems
connecting to an access number, try an alternate number within
the region you are traveling. If you can connect successfully
to another number it may indicate the initial access number
or site is temporarily unavailable. Make sure that you are dialing
the required prefixes and local dial code for the region. (Many
hotels require that you dial a number to get an outside line.)
If you are unable to connect to other access numbers this may
indicate that your modem is not well connect to the phoneline
or that you have a modem compatability problem. Consult technical
support or your modem manufacturer.
|
| Q
|
I can't hear a modem sound
on the other end of the line. |
| A |
Check to see if your modem is
turned on and attached correctly to your computer and the phone
system. Also, check if the phone system is digital. If it is
you will need to have a special adapter to connect. An alternative
is to request access to a fax line since they must be analogue
to function. Check for pulse or tone dialing to ensure you select
the appropriate option in your software. You can also call the
modem number with your handset to ensure that it is a modem
line. If the access number is incorrectly published, please
advise technical support.
|
| Q
|
I keep getting a message telling
me that I am using an incorrect password. |
| A |
This is a generic message in
your connection software that can indicate that you are using
an incorrect login/password (you must use the same password
that you use at your home Internet service provider to connect
remotely). If difficulties continue, consult us to ensure your
account is active and that you are using the correct user name
and password.
|
| Q
|
I get a busy signal when dialing
into an access number while I'm roaming. |
| A |
Occasionally there are times
when an access point will be busy. The iPass roaming service
often solves this problem by offering many access point options
in the same calling area. If this is not an option, wait a few
minutes and try connecting again.
|
| Q
|
My World Wide Web (WWW) access
is really slow. |
| A |
If your access to the World Wide
Web is slow, it may be due to one of the following:
- Slow Network Response
A noisy telephone line often causes slow transmission speed;
this is often the case in hotels. This can cause modems
to work at a slower baud rate than their top speed because
the modem has to correct for data errors. Most iPass access
numbers support connections of at least 28,800bps but can
be hindered by the telecommunications network in the specific
country.
- Proxy Servers
Proxy Servers are used by many ISPs that speed up WWW access
(they operate like a huge memory of web pages so that popular
sites are served from a local source instead of using overseas
bandwidth). If your browser is set to use these, you need
to disable this until you are accessing your account again
from your home ISP.
|
| Q
|
My connection occasionally
gets dropped or hung in the middle of my session. |
| A |
This could be a result of line
noise. Your line might drop out unexpectedly if the country
you are visiting has a poor telecommunications system or the
line you are trying to connect to has audible interference.
In this case you will need to disconnect and redial in through
the access number.
|
